Question 1

How do I file a complaint about a parking fine?

Accepted Answer

Submit your complaint in writing via the case portal. Click "Continue to case portal" above, navigate to the Complaints tab, and fill in the form. Include your case reference number, registration plate, and the reason for your complaint.

Question 2

Can I file a complaint by phone?

Accepted Answer

For legal reasons, we do not offer complaint handling by phone. If a case is to be reviewed by the Parking Complaints Board, we need to document the case process, which is not possible through telephone inquiries.

Question 3

How do we handle your complaint?

Accepted Answer

1) Once we have received your complaint, our complaints department will review the case and provide a written response. Our processing time is approximately 10 business days.

2) If you disagree with our decision on your first complaint, you may request a second review by submitting another complaint via the form.

3) You may then escalate to the Parking Complaints Board (Parkeringsklagenævnet). It costs 175 DKK to have your case reviewed — this is refunded if your complaint is upheld. See www.parkeringsklagenaevnet.dk

Question 4

Why have I not yet received a response to my complaint?

Accepted Answer

If you have not received a response, it may be due to a high volume of inquiries. We aim to respond to all inquiries within 10 business days, but during busy periods it may take a little longer.

If you have still not received a response, it may be due to an error in the email address you provided. If you received an automatic reply when submitting your complaint, your email address is correct and we will respond as soon as possible.

Question 5

Can I complain to others about the control charge?

Accepted Answer

Yes, if your complaint has not been upheld by us, you have the option of taking the case to the Parking Complaints Board (Parkeringsklagenævnet). It costs 175 DKK, which is refunded if your complaint is upheld. Read more at www.parkeringsklagenaevnet.dk

Question 6

Info about "on hold" during complaint processing

Accepted Answer

When you submit a complaint through the case portal, your case is put on hold during processing. This means no reminder fees will be added to the case until it has been concluded.

Question 7

There was no fee on my windshield — why did I receive a letter?

Accepted Answer

The first notice from OPARKO is merely a reminder, sent to ensure that the parking fee has been received, as we cannot guarantee that an issued parking fine will remain on the windshield until you return to the car.

In parking areas regulated by ANPR cameras, your licence plate is scanned and you will not receive a parking fine on your windshield. Instead, an invoice for the missing payment is sent by post.

Question 8

Why am I still receiving reminders?

Accepted Answer

If you have paid but are still receiving reminders or reminder fees, it may be due to the following reasons:

• The serial number was entered incorrectly or not entered at all during payment
• Someone else has paid the fee without providing the correct reference
• The fee was paid after the deadline
• The wrong amount was paid

Contact us via the case portal form for further assistance.

Question 9

How do reminder fees work?

Accepted Answer

If you fail to pay the parking charge within the payment deadline shown on the first letter, you will receive a reminder with a fee of 100 DKK. A reminder fee of 100 DKK is charged for each subsequent reminder issued. OPARKO is entitled to charge reminder fees under the Interest Act, § 9b, subsection 2.

Question 10

Can I get a discount as a student or pensioner?

Accepted Answer

No. A parking charge is the same for everyone regardless of age or status.

Question 11

Can I get an instalment plan?

Accepted Answer

No, we do not offer instalment plans for parking charges.

Question 12

Can I get an extension on my payment deadline?

Accepted Answer

Contact us via the case portal if you have specific circumstances affecting your ability to pay. Include your case reference number in your message.

Question 13

What is the legal basis for private parking charges?

Accepted Answer

We manage private parking areas. Private property rights and the Contracts Act apply here — unlike public parking areas, which are regulated by the Traffic Act.

An owner of a parking area can, under general property law, set rules for use of the parking area. The owner may also choose to let a private parking company such as OPARKO manage the area and supervise compliance with the rules.

Signs are erected so that the conditions are visible to everyone who drives into the area. It is your responsibility as a driver to read and familiarise yourself with the conditions before parking. If you do not comply with the applicable conditions, you may be charged a parking fee — regardless of whether you have seen the signs.

The legal basis is Contracts Act (Aftaleloven) § 1.

Question 14

What is Order 2025-06-27 No. 970?

Accepted Answer

On 1 July 2025, a new executive order came into force that changes the rules for private parking enforcement. Under the new regulations, it is no longer permitted to issue parking fines solely based on camera surveillance (e.g. via automatic number plate recognition — ANPR).

Please note that all fines issued before 1 July 2025 were made in accordance with the legislation in force at the time and will therefore be upheld.

Question 15

Why do we issue parking charges?

Accepted Answer

If a vehicle is parked irregularly in violation of the applicable terms on a private parking area that OPARKO manages, a parking charge is issued. The parking charge is established under private law rules for parking.

Question 16

I was only parked there for a short time — does that matter?

Accepted Answer

In areas where both stopping and parking are prohibited, the observation time is 0 minutes. In areas where only parking is prohibited, standard observation rules apply. The rules for each area are displayed on the signage at the entrance.

Question 17

Is a private parking charge the same as a fine from the police?

Accepted Answer

No. A parking charge from OPARKO is a private claim based on the agreement you enter into when you park on a privately managed area. It is not a public fine issued by the police or municipality under the Traffic Act, and it does not result in penalty points on your licence or a criminal record. It is, however, a binding payment obligation under private law.

Question 18

I wasn't the one driving — do I still have to pay?

Accepted Answer

The parking charge concerns the vehicle and is sent to the registered owner/keeper, as this is the information available to us. As the registered owner, you are expected either to settle the charge or — if someone else was driving — to pass on the information needed for us to pursue the correct person. You can provide these details through the case portal.

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